Archive for the ‘Social Media’ Category

Journalists and Social Media

September 15, 2015 by Kay Paumier

social_mediaThe 2015 Global Social Journalism Study, conducted by Cision and Canterbury Christ Church University (U.K.), produced some interesting findings and predictions about how journalists and media professionals use social media for their work.

I found these five conclusions the most interesting.

Journalists fit into five distinctive groups and are becoming more social media savvy.

The five groups are skeptics, observers, hunters, promoters and architects. Last year, skeptics outnumbered the observers (31 percent to 26 percent). This year, the opposite is true (29 percent are observers, 23 percent are skeptics). “This small shift suggests journalists’ use and attitudes towards social media are gradually moving towards acceptance as social media becomes an integral feature within the industry and their working life.”

The report describes each of the five groups in detail. The important point is that the various groups use social media differently, and media professionals need to take those differences into account when contacting journalists.

Social media is a routine tool for most journalists, but their use of it is stagnating.

Almost all the respondents (94 percent) use social media on a daily basis. However, after an initial rapid adoption of social media, the percentage of journalists using social media for more than two hours a day is declining. “This suggests that after the initial excitement of the introductory phase of social media, the journalists found an optimum amount of time to spend on social media. For most journalists, constant use presents no additional gains, and most are settling for up to two hours per day of use.”

About half the respondents believe they need social media to do their work.

Most of the respondents felt that social media made them more productive, and journalists in all six countries felt that social media had become more valuable the last few years. However, apparently social media doesn’t make their jobs any easier. Fully 85 percent of respondents thought social media had not decreased their workload.

Experts and PR professionals are key information sources for journalists.

U.S. respondents thought experts and PR professionals were the two most valuable sources of information. Only about one-third of the respondents felt they were less reliant on PR professionals because of social media, “suggesting that social media supplements journalists’ information (sources), but does not replace existing PR networks.”

Journalists prefer to be contacted by email, but social media is gathering pace.

Overwhelmingly, journalists want PR people to contact them by email. U.S. journalists rank social media as their second-favorite contact method, followed by phone calls.


Based on these results, the survey developers made the following predictions:

  • Time spent using social media is not going to increase significantly. Journalists will focus on a few preferred tools and some specialist apps to make social media work for them.
  • Although social media is increasing journalists’ productivity, it is not reducing their workload. Journalists will make strategic decisions about their principal use of social media and their preferred tools for achieving their work goals.
  • Email will continue to dominate the PR-journalist relationship. For journalists, the preference for telephone contact will continue to drop and be replaced by social media.
  • Journalists will continue to rely on experts so they do not compromise their values and views of their profession by sourcing from sources that are perceived to be unreliable.

About the Survey

This is the fourth year that Cision and Canterbury Christ Church University have done this survey. Journalists from 11 countries participated—the United States, the United Kingdom, Germany, Finland, Sweden, Australia, the Netherlands, Canada, Italy, Spain and France. However, the results only include responses from the first six countries listed, as they are the only ones that have participated all four years of the survey. Most of the findings are based on more than 3,000 respondents. Half were women and slightly less than half (48 percent) fell into the 28-45 age group.

I’ve only touched on a few highlights. I encourage you to read the report in its entirety. You’ll be glad you did.


How to Use Video for PR

May 19, 2015 by Kay Paumier

video_iconI recently watched Cision’s webinar on “Film School: How to Use Video for PR.” Matthew Schwartz (PR News) and Heidi Sullivan (Cision) did a good overview of some basics. Here are some points that impressed me.

Video is more and more important.

I knew this, but the stats are impressive.

For example, mobile Internet usage surpassed desktop usage last year. By 2018, mobile video will represent 69 percent of the traffic (Cisco Systems and comSource). And 64 percent of viewers are more likely to buy a product after seeing an online video ad than the ones who haven’t watched it (Quicksprout).

Why? Here’s a nerdy factoid: 90 percent of the information transmitted to the brain is visual, and the brain processes visuals 60,000 times faster than it processes text (3M Corporation and Zabisco).

Impressive indeed.

Put another way, good video “works” because it:

  • Is easy to understand
  • Grabs and keeps the viewer’s attention
  • Appeals to the heart and the brain
  • Creates better brand recall
  • Is budget-friendly

But getting the advantages of video requires creating good video. And here, planning is essential.

Pre-planning is essential.

Before shooting a video, it’s essential to define its objective (e.g., brand building, lead generation), and decide on the budget, the process (in house or outsourced), timeframe and the like.

Then develop the storyboard, which is like a blueprint that outlines the beginning, middle and end (the story “arc” if you will) that will guide your work. This leaves little to chance when actually shooting.

Plan for videos of different lengths. That way you can maximize your investment in the shooting time.

Remember to film B-roll, footage that is not part of the primary shoot. More and more organizations will need video libraries available.

Maximize the shoot time.

Do several takes at different angles. This is where you’ll get the footage for the different segments and for B-roll.

Then distribute the video through multiple channels. The goal is to “shoot once, and distribute many,” so make the videos available on your website; post them on YouTube, Facebook and other social media channels; tweet about them; and the like.

Obviously I have not covered all the material presented in the video, which is a good review of the basics. See the webinar for yourself here.

Engagement Marketing for Non-Profit Organizations

February 16, 2015 by Kay Paumier


We hear a lot about engaging with our customers and other “constitutents.” The trick is to know how to engage in an effective and sustainable manner.

A recent webinar “Beyond the Campaign: Engagement Marketing for Non-Profit Organizations” gave some practical tips for such engagement. The webinar was presented by Outmarket and featured Lori Wizdo, principal analyst of Forrester Research. I encourage you to view the recording.

In the meantime, here are some of the webinar’s highlights for me.

First of all, engagement marketing is different from campaigns (e.g., fundraisers). By definition, campaigns are about an organization’s goals (not necessarily about its constituent’s interests). Campaigns are episodic and time bound.

Engagement marketing is about relationships. It’s continuous. It’s marketing around themes, rather than around events or requests.

Both campaigns and engagement marketing have their place, but campaigns don’t help you “be found.” And the fine art of being found is key in today’s marketing environment.

Four tools that can help you “be found” and engage with your constituents are:
• Public relations
• Social media
• Engagement content, and
• “Mobile moments.”

For me, the most significant tool was using content to engage, which was defined as “a marketing strategy where brands create interest, relevance and relationships with customers by producing, curating and sharing content that addresses specific customer needs and delivers visible value.”

Engagement content has several advantages because it:
• Pulls people to the brand or organization.
• Lets you influence customers early in the journey.
• Helps drives traffic and leads.
• Lets you learn more about your constituents (because your audience selects the content that interests them and you learn by their selections).

There is a lot of content out there, but it is possible to break through. A short video entitled First World Problems is a good example. The video shows third-world people stating first-world problems. (For example, a man standing in front of a hovel says that “I hate it when my house is too big I need two wireless routers.”)

In the process, the video makes the point that “first world problems are not real problems.” The campaign has been amazingly effective in generating donations for Charity: Water, which is bringing clean drinking water to people in developing nations.

And (more good news) you don’t need to actually create the content. You can curate existing content. But this is not just aggregating content and it’s not a matter where quantity beats quality. Curation adds value; it requires making judgment calls to select the best content on a given topic.

For example, you could put together a list of “the top 10 things you need to know about xx.” Several good content-curation software tools are available to help with this process.

Again, these are elements of the webinar I found interesting, not an attempt to summarize the entire webinar. Watch it yourself and see what impresses you.

10 Things I Do on LinkedIn Each Week

January 20, 2015 by Sandy Jones- Kaminski

This article was written by a colleague, Sandy Jones-Kaminski, and first appeared in the Women In Consulting (WIC) blog. It is used here with permission.



During a keynote presentation at an annual BlogHer Conference in Chicago, I was surprised to learn that about 80% of the 1200+ bloggers in the room were hardly utilizing LinkedIn at all. After that presentation, and delivering 20+ other corporate and one-on-one LinkedIn learning sessions, I knew it was about time that I shared publicly the 10 things I do on LinkedIn each and every week.

By sharing this secret sauce…oops, I mean blog post, my goal is to inspire others to do more on this powerful professional networking platform so we all can leverage this modern marketing and social selling channel.

And since, like so many things, what you put into your time on LinkedIn is directly correlated with what you’ll get out of it, I recommend spending at least 30-60 minutes on LinkedIn each week.

For me, some amazing things have happened, including:

  • Being invited to be a paid speaker at an annual global user group conference and as the Marketing speaker by LinkedIn at a Silicon Valley LinkedIn Live event
  • Securing numerous press interviews when my book was published
  • Being asked to participate in interviews about networking best practices and my Pay It Forward Party networking events
  • Receiving an invitation to contribute to an online women in business summit as the expert on Leveraging LinkedIn for Business
  • Acquiring loads of new Mastering LinkedIn for Business or Career clients
  • Receiving invitations to be a guest blogger/columnist for numerous online publications
  • Expanding my network to include some talented and generous new collaborators, excellent vendors and even a few high-quality referral partners

If you start doing even just a few of the tactics below, I’m certain you’ll soon see some new (and welcome!) outreach, activity and more. I also suggest you make note of how many profile views you’re averaging before you start implementing this tactics so you can compare the number of views in 30 days or so.

10 Things I Do On LinkedIn Each Week:

  1. Update my status on my profilewith either news about a connection’s new book or an upcoming speaking engagement I have.
  2. Share something worthy that a connection has posted.
  3. Review my Home page and Like or Comment on things my network has shared.
  4. Review who’s looking at my profile and see if there is anyone I want to connect with on the list.
  5. Share an industry-relevant article, freebie, blog post or maybe a new service offering on my Bella Domain Media company page.
  6. Endorse the skills or expertise I’m comfortable endorsing for direct connections. (Why do some folks endorse people they probably couldn’t vouch for during a reference request?!)
  7. Research people or companies I’m interested in or are targeting for future work or collaborations.
  8. Read posts from and/or follow some new thought leaders or Company pages.
  9. Check out what’s happening within some of the groups where I’m most active. (Comment, Share and Like where appropriate.)
  10. Grow my network by sending personalized Invitations to Connect to the new people I meet (and like) each week.

What things do you do on LinkedIn on a regular basis? Please feel free to add your weekly LinkedIn To Dos in the Comments section so others can learn from you as well. Thank you!

About the Author:
sandy_jones_kaminskySandy Jones-Kaminski is the Chief Connecting Officer at Bella Domain Media. As a business mentor with 20+ yrs of marketing and business development experience from working at both startups as well as a corporate executive, she helps solo entrepreneurs and small business owners market their brands and generate opportunities through a proprietary process that maximizes LinkedIn, online and offline networking tactics, social selling and content strategies. for more.





What Do Journalists Want?

December 9, 2014 by Kay Paumier


Why is it so hard to connect with journalists? Why don’t they respond? Why don’t they “buy” my pitch?

In short, what do they want anyway?

Many PR pros have asked themselves these and similar questions for years. In many ways, it’s easier than ever to get to know journalists, because their work is generally available online. At the same time, it can be harder than ever to connect with journalists, because their schedules are so demanding and they are overwhelmed with pitches and other material.

Fortunately, the Lawrence Ragan Communications report “What Journalists Want” describes many of the steps needed to develop good relationships with journalists. Here are some of their key points.

Engage with journalists on social media.

Follow them on Twitter. Retweet their tweets, but “don’t just click the retweet button. Instead, quote them in a tweet of your own, and include ‘RT’ or ‘MT’ and their @ handle. Tell your followers why the tweet matters, or even just add ‘Yes!’ or ‘I agree.’”

Target the right reporter.

Journalists have complained about inappropriate pitches from time immemorial. And today there really is no excuse to pitch the “wrong” reporter. Between online and social media, you should be able to confirm that you are approaching the right person.

Send appropriate email.

Most journalists (at least according to many surveys) prefer email to other forms of communication. But to get the reporter to read the message, you need a good subject line. Here are Ragan’s guidelines:

  • Be specific.
  • Use “you” when you can “connect the subject to a benefit.” (e.g., How your subject lines can make you famous.”)
  • Think SEO.
  • Explain “what’s in it for me?
  • Keep it short.

Make the body of the email “a short paragraph explaining what you’d like the reporter to cover.” In the process, answer these questions:

  •   Why should I care?
  •   Why now?
  •   How is this new?
  •   What can you offer? (Sources? Visuals? Video?)

The whole email should be about half a screen. And, in general, you should not follow up with a phone call.

The report has other great tips on press releases, online news rooms and media interviews, which I’ll discuss in subsequent posts. But I am only discussing a few highlights. I encourage you to read the report in its entirety.

Vocus State of the Media Report

August 7, 2014 by Kay Paumier

It’s the middle of the year, and it seemed a good time to take another look at the Vocus State of the Media Report 2014.

Some things really struck me, notably the not-so-encouraging statement that “PR practitioners may find it harder to place stories” because of social media. For years we’ve competed with breaking news and other popular stories. Now we have to compete for the attention of journalists “who have a worldwide web of blogs, social media and alternative news sources at their fingertips.”

All this means that PR professionals should not “expect more than 10 seconds” of a journalist’s time.

I agree that the competition has never been greater. But the basics remain. “It’s more important than ever to connect with reporters on social, comment on their stories, offer information that is relevant to their beat and build relationships.”

Findings about Social Media

The level of engagement that social media makes possible has changed the reporting dynamic. In the past reporters didn’t know what their readers were thinking unless they got a letter or phone call. “Now readers and reporters alike know what the other is thinking almost immediately.”

That said, I found some of the specific comments about social media interesting.

  • Journalists find social media highly relevant when reporting, with 50 percent saying they use it very frequently and 26.7 percent saying they use it frequently.
  • Reporters use social media to find new sources. Almost half the respondents found social media “very useful” or “extremely useful” for research.
  • Almost half the respondents (48.5 percent) said they primarily use social media to connect with their audiences.
  • However, an overwhelming 90.7 percent of the journalists chose email as their preferred method of contact.
  • Close to half (45.3 percent) preferred not to be pitched by social media. The most frequent way respondents received social media pitches was through Facebook and Twitter (77 and 73 percent respectively).

Getting High on Google Search: The 3 Secrets to Success in Organic Search

January 30, 2014 by Rosemary Brisco, ToTheWeb

This article was written by a colleague, Rosemary Brisco of ToTheWeb. It is “reprinted” here with permission.

Everyone’s searching for everything on Google. They’re going to find the company and content they’re looking for.

The question is: Will it be yours? To be successful with online marketing, you need to get high on Google.

Let’s look at the 3 secrets …

Secret #1 – Effective SEO Begins with Smart Keyword Selection

Keyword discovery is your first step. Determine the keywords your visitors are most likely to use when searching. They’re trying to solve a problem. Think about how customers would describe your product. They won’t use marketing jargon. Neither should you.

Avoid obscure industry words. Use natural language. The same product will be described with different, but related terms, so use variations of your keyword phrase.  This will lessen the impact from Google’s new search algorithm update called Hummingbird.

Google’s October big algorithm update is geared to understanding natural language rather than returning results based on a string of words.  Matt Cutts, Google’s search spokesperson acknowledged that while Hummingbird affected 90% of search queries but said it is a subtle change that most users won’t detect.

Secret #2 – Using Keywords in Your Content

You’ll be doing business with real people. Keep it real. Use your keywords in everything you do online—as naturally as you would when speaking.

Your keywords should be used in page titles, headings, file names, and as tags for images and videos.

Secret #3 – Create Great Content People Will Read, Share and Link To

The results Google serves are about specific topics—from sources proven to be credible. In search, this is called “authority.” Authority is based on links that point to your website. The authority of the source is the secret to your success with backlinks. As you might suspect, a link from the New York Times will have more authority than your little brother’s blog.

These are the top three secrets to your success.

Recognize also, companies that enjoy lead and revenue-generating success with search engine marketing are relentlessly dedicated to SEO. Create content continuously – as often as possible — on blogs, your website, to the press, on YouTube, Twitter, Facebook, LinkedIn and Google+.

You’ll get high—because traffic, from qualified prospects, will keep going up.

About the Author: Rosemary Brisco is the president of ToTheWeb, which provides search engine visibility and lead-generation programs to deliver more leads online. For more information visit or call 650-627-8800. 

Marketing a Service Business (Part 2)

October 24, 2013 by Kay Paumier

In my previous post, I discussed the importance of developing a good website, and of having good LinkedIn and Google+ profiles. Here are more ways that service businesses can market themselves online.


Blogging is useful for communicating your opinions and ideas to potential clients. Of course last year’s idea doesn’t always play well today, so you need to post new content and relevant ideas.

One good approach is to comment on other articles or issues. For example, a lawyer can comment on court decisions.

Another way to reduce the workload is to invite guest bloggers, or to find other blogging content and ask for permission to post it on your website. (Obviously, you don’t want to do this all the time, or you won’t be able to showcase your own expertise. That is, after all, the main point of the blog.)

In any event, post regularly. Although blogging purists would shudder at this suggestion, I think it is better to post every month than to post several times a week and then stop.

Include a way for people to comment. Also, comment on other articles and blogs. You can’t be promotional, but you can definitely showcase your expertise.

Finally, invite people to read your blog in the signature line of your email address.


More and more companies rely on video to get their messages across. Video is perfect for product demonstrations, how-to segments, and general overviews. Animation can illustrate obscure and technical concepts.

Short (two- to three-minute) pieces are the most popular. The key is to think visually; have something to say and something to show. (A talking head does not cut it.)

Put your video on YouTube and similar sites, and link to it from your website. Promote it through LinkedIn and other online sites.


Facebook is good for increasing visibility, giving useful tips, sharing information, starting conversations, and establishing yourself as a leader in the field.

Many companies find having a Facebook company page to be an important addition to their marketing efforts. In some cases, it can replace the company’s website. But, like everything else in the digital world, it needs to be kept fresh and new, with regular postings and updates.


To tweet or not to tweet, that definitely is the question. The jury is still out as to the value of the 140-character messages for business development. However, many professionals report that tweeting helps build community, is a good way to get and share information, and can help drive readership of your blog.

One easy approach is to schedule your tweets using a service like HootSuite. And you can automate a great deal of the process through services like TwitterFeed.

In my next post, I’ll discuss ways to get the attention of mainstream media.

Marketing a Service Business (Part 1)

October 17, 2013 by Kay Paumier

All service professionals, from lawyers and dentists to accountants and therapists, have a similar challenge if they are to grow their businesses. They need to expand their pool of new business beyond direct referrals.

In doing so they need to overcome several obstacles:

  • They don’t want to appear to be “selling.”
  • They typically don’t “make news.”
  • They often work with people on a personal and confidential level, making case studies and success stories difficult, if not impossible.

Those are the challenges. The good news is that you really can market a service business assuming you understand your audience, target your activities to their interests, and connect with them “where they are.”

That said, here are some time-tested ways to market a service business. I’ll first discuss online activities, and then talk about getting the attention of the mainstream media.

Develop an effective website.

Having an up-to-date website is essential, although many service businesses don’t have good ones or don’t keep them current. An out-of-date website tells potential clients you are disengaged and not interested in promoting your services.

Your site does not need to be fancy, but it should have informative content and interesting graphics. Simply describe your services, tell visitors what makes you different, and describe your ideal customer. If possible, include testimonials and case studies. Regularly update the material.

Write with both your audience and the search engines in mind. That means putting keywords high up on the page, and in headlines and subheads, as search engines give more weight to words in those positions.

Display your URL ( on your business cards and marketing materials.

I can testify to the power of an up-to-date website. Over the years, my website has been the source of a lot of business. I have done projects for people I have never met, but who contacted me strictly because of what they saw at

Develop a good LinkedIn profile.

Increasingly LinkedIn is the “go-to” sites for people wanting to learn more about professionals. In a recent Women In Consulting (WIC) survey, many consultants reported generating business directly from LinkedIn.

So put together a good profile, not just a résumé but a statement of what you do, why you’re different, and why you’re on LinkedIn. Encourage others to link to you. Write testimonials and endorse others. (They’ll probably return the favor.)

Also participate in appropriate LinkedIn groups, being generous with your expertise and knowledge. (“Paying it forward” is a great way to market and be of service.)

For more information about LinkedIn, see the article “I’ve got a Great Profile. Now What? 10 Social Media Tips for LinkedIn.”

Oh, and don’t ignore Google+, which also deserves your attention. The service is becoming increasingly more popular, so develop a profile there as well.

I’ll discuss more online tools in my next post.



Twitter Tips

August 23, 2013 by Kay Paumier

Twitter can be exciting, daunting, or both.

However, the search engines now track tweets, so it’s a great opportunity to increase your online exposure. Some tips:·

  • Follow key people in your industry and retweet selected tweets.
  • Use an application like Hootsuite ( to manage your tweets. You can organize it so you can easily view the tweets from the people you really want to follow.
  • Set a goal of retweeting or responding to a few tweets a day.
  • Take advantage of hastags (the pound sign in front of a keyword) that will categorize the message and allow other users to click or search for tweets. The more people use a hashtag, the better chance it has at becoming a “trending topic” and the better the chances others will run across the information.

Happy tweeting!

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